We value your understanding of our return process. Please review our Return Policy below, noting that custom-made items are not eligible for returns or exchanges:

• Eligibility for Returns:

We accept returns within 30 days of your purchase.

To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

• All Clothing Items, Including Wedding Dresses, Suits, and other Formal Attire:

Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.

• Return Process:

To initiate a return, please contact our Customer Support team with your order details and reason for return.

Once approved, we will provide instructions on how to proceed with the return.

• Return Shipping Costs:

You are responsible for covering the return shipping costs unless the return is due to a product misprinted/damaged/defective or an error on our part.

• Refund Process:

After we receive and inspect the returned item, we will notify you about the status of your refund in 2 days.

Refunds will be processed using the original payment method and may take 7 working days to reflect.

• Damaged, wrong products, or issues: 

Please inspect your order upon reception and contact us within 2 days if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

• International Returns:

For international orders, return shipping costs, as well as any customs duties, taxes, and fees, are the responsibility of the customer.

• Exchanges:

We do not offer exchanges for online purchases. You will need to return your item(s) and place a new order. The return shipping fee must be borne by the customer himself.

Non-Returnable Items

The following items cannot be returned or exchanged:

Bodysuits, lingerie, underwear, accessories, customized products and any other items for which return or exchange is noted as not being supported on the product page.

Free gifts cannot be returned or exchanged.

We appreciate your understanding regarding our return policy, especially as it pertains to custom-made items. If you have any questions or concerns, please don’t hesitate to contact our Customer Support team. Your satisfaction is important to us!